Contact the Editors About a Correction

Editorial Contact and Response Rules

Email is the only channel the desk runs. Write to [email protected]. Say which page and which sentence you mean, attach a link to the source you believe is right, and give the date you read it.

A message with a source is answered first. Messages about a specific figure move faster than general ones, because a figure can be checked in a single sitting.

In Short, What to Send Us

Here's the fastest route: one page, one sentence, one document, one date. That's it, and it's usually enough to settle the whole thing in one reply.

You'll get a straight answer even when the answer is that nothing changes. If the document doesn't support the correction, the page says not confirmed and we tell you which source would move it.

Channel

Email, at the address above

Handles

Corrections, disputes, source requests

Cannot handle

Operator accounts, payouts, bonuses

Pages covered

9 since 14 Oct 2026

Evidence accepted

The game's rules document, an operator term, a public register

What Happens After You Send It

A message lands on one desk, and the person who wrote the sentence is the one who answers it, because the same person writes, tests and signs every page here. No triage queue sits in front of that.

An accepted correction moves two things a reader can see: the sentence itself, and the last-edited date under the byline of that page. A rejected one moves neither, and the reply names the document that would have moved both.

What the Editorial Desk Can Check

The editorial desk decides with documents. It works from the record instead of impressions. Our methodology is published in full, and the same criteria apply to every reply. To verify a disputed line, the editors re-check the figure against its source, add a missing source, note a disagreement between two sources, or swap a screenshot for a newer frame from a recorded demo session. It can also explain why a page says not confirmed and which document would change that.

Our testing method describes the evidence the desk accepts. A dispute about a score, say 7 out of 10 against 8, counts as an opinion; it is welcome, though it moves a page only with a fact behind it.

Requests the Desk Cannot Handle

The desk holds no operator account, so reversing a bet, releasing a withdrawal, interpreting a casino decision or speeding up an identity check all sit beyond it. Piggy Bank Hold & Win is an information service instead of a gambling operator, and that is a real limitation of what you can ask here.

Compared to a general enquiry, an account problem moves faster elsewhere: start with your casino's own support channel and, failing that, the regulator named in its footer. A licence number in a footer is worth checking against the register before you rely on it, and on this game that check turned up nothing at all in the one register that publishes a file.

Which Types of Request Go to the Operator?

An operator account belongs to the casino that opened it, and its terms govern every dispute about money. The desk cannot see a balance, a bonus or a pending withdrawal, so those requests go nowhere useful here.

Requests to add a predictor, a hack or a guaranteed strategy are declined, since no such thing exists for a slot whose maker says it runs on a certified generator. Avoid any site that offers one of them to you.

What Is in a Reply from the Desk?

The complete list is short: a reply includes the document, the date it was read and the sentence it changes. The client settles a question about the game, while an operator supplies its own terms, and the two rarely agree word for word.

The desk offers no opinion on a payout dispute, and that limitation is worth knowing before you write. Your operator holds those records, and they answer to their own regulator instead of to this desk.

A supplier licence carries a number, so a licence claim settles in minutes wherever the regulator publishes a register. For this supplier the one downloadable register returned nothing, and you can download that file from the regulator yourself while you wait for an answer.

4 Details That Make a Correction Checkable

Four details do it. Four details are enough to settle a dispute in one sitting. A correction that carries them is checkable straight away, and a message missing any of them takes longer. The list below is the same one the desk works through internally, so sending it complete saves a round trip.

1. The page URL and the exact sentence, table cell or caption you dispute.
2. The document that shows the correct value: an operator terms clause number, a register entry, or the studio rules document.
3. The date you read it, because operators change limits and bonus terms without notice.
4. Whether you want to be credited; corrections stay anonymous otherwise.

Why the Date You Read It Matters

A date is what turns a claim into usable evidence. Without one, a screenshot is just a picture of a screen. An operator can move a bet floor, a bonus rule or a withdrawal window overnight, so a screenshot without a date proves very little.

Since 14 Oct 2026 the same 4-point rule has applied to every one of the 9 pages. Try it on the smallest figure you doubt, because the rule scales the same way on an account number and on a screenshot caption.

Words the Desk Uses in Replies

Correction

A change to a published figure or sentence, made because a source a reader can open says something different.

Source

A studio document, an operator term or a regulator register entry, dated on the day it was read.

Not confirmed

The reply given when no document states the figure, which is printed on the page instead of guessed at.

Disagreement

Two sources stating different values, which the page then shows side by side instead of averaging.

After a Correction Reaches the Desk

A correction reaching the desk meets its document first. The document always wins over the wording of a message. Our criteria for a change are the same on every page: every correction is checked against the original source, never against the phrasing of your message. If the source confirms it, the page changes, the update date moves, and the old wording disappears from the rest of Piggy Bank Hold & Win as well.

Where sources disagree with each other, the page prints both and says so instead of picking a side. The about page explains why an operator cannot buy a change, while the terms of use set out the accuracy limits every reader accepts.

Help and Support with Gambling Harm

If gambling is causing harm, a support service is a better first call than this desk. The responsible gambling page sets out the limits a licensed account lets you apply, how self-exclusion works at a single operator and across a provincial scheme, and which helplines this site prints, each one read in a primary source rather than recalled.

Trained advisers staff those services, while this desk only edits pages, so reach them first. Every page here is written for adults aged 18 or over.

Does the Desk Ever Refuse a Change?

The desk refuses a change whenever the document behind it fails, and the reply says which source would have worked instead. A refusal is written out like any other answer.

Readers sometimes send a catalogue entry, and they get a straight explanation of why it is read but never quoted. A studio document or a register entry carries far more weight.

Recap: Desk Limits Compared, Point by Point

Compared with an operator help desk, the limits here are narrow: this desk checks a correction against its source, prints a disagreement instead of averaging it, and answers a sourced message first. It cannot touch an operator account, a payout or a bonus, and it will not add a predictor page.

If you need a figure changed, the document is the better argument. Send it. Read how we test it before you write, because it lists exactly which documents count. Then send the 4 details above and the reply will arrive with the document attached.